Careers
Join our team.
We are a small house with a simple standard: one trusted contact who knows each member, has the network to open doors, and delivers without being chased. We are always glad to meet people who hold themselves to the same.
Working at Essensa
Give members back their time.
Essensa is a private lifestyle-management and concierge service for a select membership of individuals, families and corporate clients.
Our lifestyle managers are the single point of contact for every request, from a same-day table to a once-in-a-lifetime journey. The work asks for discretion, resourcefulness and a genuine love of service.
In return we offer structured training, time in the places we recommend, and a clear path to grow — within one close team spread across many time zones.
One open role
Open roles
Concierge & Lifestyle Manager The single point of contact for a portfolio of high-net-worth members and their demanding lifestyle needs.
- Location
- Hybrid
- Contract
- Full-time, permanent
- Hours
- 40 hrs / week, 5 days of 7
- Languages
- English fluent; Spanish, Italian, Russian a plus
The role
The Concierge & Lifestyle Manager will be responsible for managing requests and CRM administration for Essensa's most valuable members and their demanding lifestyle needs, acting as the single point of contact for a portfolio of high-net-worth members.
This will range from everyday tasks — restaurant reservations, chauffeurs and transfers, theatre tickets and hotel bookings — to accessing sold-out events, sourcing limited-edition items, designing private travel and organising once-in-a-lifetime experiences.
Key duties
- Provide excellent, discreet service to members by phone, email, messaging apps and in person
- Onboard new members and maintain a detailed preference profile — dietary, travel, seating, brands, family, key dates
- Anticipate needs from the member's calendar and profile rather than waiting for the request
- Research and put together clear, well-priced proposals within agreed timeframes
- Secure restaurant tables (including sold-out and same-day), event and theatre tickets, chauffeurs, car hire and transfers
- Design and book private leisure travel — commercial and private aviation, hotels, villas, yachts, itineraries, on-the-ground contacts — and manage changes and disruption in real time
- Personal shopping, sourcing of hard-to-find items, gifting and special-occasion planning
- Plan and deliver private events and dinners from brief to execution
- Liaise and negotiate with suppliers on behalf of members; confirm supplier terms with the member before any commitment
- Build and maintain the supplier network — restaurants, hotels, DMCs, ticketing, boutiques, specialists — and negotiate member benefits
- Keep an accurate, same-day log of member data, requests and outcomes in the CRM
- Handle complaints and difficult situations to resolution before escalating
- Support colleagues' requests across other markets and time zones
- Represent Essensa at networking, supplier and member events
- Meet individual and team KPIs — response time, resolution time, member satisfaction, engagement, retention
Key skills & attributes
Preferred background: luxury hospitality, luxury brands, luxury travel, private members' clubs, Executive Assistant to a senior manager, or UHNW individuals servicing — three years or more.
- Fluent written and spoken English; Spanish, Italian or Russian a plus
- Exceptional attention to detail
- Creative problem solving — the alternative when the first answer is no
- Works to strict deadlines under pressure with many open requests at once
- Strong research skills and good knowledge of worldwide destinations and luxury brands
- Confident with CRM tools and Microsoft 365 / Google Workspace; GDS (Amadeus, Sabre) an advantage
- An established black book of restaurant, hotel, ticketing and boutique contacts an advantage
- Diplomacy and calm with demanding personalities and last-minute change
- Absolute discretion and confidentiality; willing to sign an NDA and complete background checks
- A ‘can-do’ attitude, passionate about service, strong work ethic, self-starter
Hours of work
Standard terms will include working 40 hours per week, 5 days out of 7, on a flexible shift pattern, hybrid between home and office. Candidates should be prepared to work some evenings, weekends and public holidays on rota, with time off in lieu or enhanced pay for unsocial hours.
What we offer
- Competitive salary depending on experience, plus performance bonus tied to member satisfaction and retention
- Private medical cover, pension contribution, phone and laptop
- Familiarisation trips, restaurant and hotel inspections, and industry events
- Structured training and a clear path to Senior Lifestyle Manager, UHNW Specialist or Team Lead
How to apply
If this role is of interest to you, please send your CV and a short note — no more than 200 words — on the hardest request you have ever delivered.
Apply to [email protected]Essensa is an equal-opportunity employer and welcomes applications from all backgrounds. We reply to every applicant.